Your privacy is important to us at Sivano. We respect your privacy regarding any information we may collect from you across our website and strive to be as transparent as possible.
- Koveli Internation FZCO (“Sivano “) operates Sivano.com.
It is Sivano’s policy to respect your privacy regarding any information we may collect while operating our websites. Sivano has developed this Privacy Policy to explain how we may collect, retain, process, share and transfer your personal data when you visit our Sites or use our Services.
CONSENT
You acknowledge and agree that by accessing our Websites or using our services you fully understand, accept and voluntarily consent to the collection, use, retention and disclosure of personal information in accordance with this Privacy Policy. It is always your choice whether or not you provide us with your personal information; however, a decision to withhold personal information may restrict or prevent us from providing you with a particular product or service. We will only collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by applicable law or regulatory requirement.
If you disagree with the terms of this Privacy Policy, please do not use Sivano Services.
WEBSITE VISITORS
Like most website operators, Sivano collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sivano’s purpose in collecting non-personally identifying information is to better understand how Sivano’s visitors use its website. From time to time, Sivano may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Sivano also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Sivano.com blogs/sites. Sivano only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
GATHERING OF PERSONALLY-IDENTIFYING INFORMATION
Certain visitors to Sivano’s websites choose to interact with Sivano in ways that require Sivano to gather personally-identifying information. The amount and type of information that Sivano gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Sivano.com to provide a username and email address. Those who engage in transactions with Sivano are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.
In each case, Sivano collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Sivano. Sivano does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.
AGGREGATED STATISTICS
Sivano may collect statistics about the behavior of visitors to its websites. Sivano may display this information publicly or provide it to others. However, Sivano does not disclose personally-identifying information other than as described below.
PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION
Sivano discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Sivano’s behalf or to provide services available at Sivano’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Sivano’s websites, you consent to the transfer of such information to them. Sivano will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Sivano discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Sivano believes in good faith that disclosure is reasonably necessary to protect the property or rights of Sivano, third parties or the public at large.
If you are a registered user of a Sivano website and have supplied your email address, Sivano may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Sivano and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Sivano takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
COOKIES
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Sivano uses cookies to help Sivano identify and track visitors, their usage of Sivano website, and their website access preferences. Sivano visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Sivano’s websites, with the drawback that certain features of Sivano’s websites may not function properly without the aid of cookies.
BUSINESS TRANSFERS
If Sivano, or substantially all of its assets, were acquired, or in the unlikely event that Sivano goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Sivano may continue to use your personal information as set forth in this policy.
ADVERTISEMENTS
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Sivano and does not cover the use of cookies by any advertisers.
COMMENTS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
CONTACT FORMS
Sivano would not use personal information of customers included in the “Contact Us” form in our website or e-mail query sent to our e-mail address (@sivano.com) for purposes other than to use contact address of customer in order to answer inquiry from such customer and to reflect the opinions of customers to our product development and/or service.
Sivano would not disclose or provide personal information of customers collected by the “Contact Us” except for the following cases when:
• Sivano has prior approval of customers or,
• Disclosure is required based on laws and regulations.
Sivano keeps contact form submissions for up to 10 years for customer service purposes, but we do not use the information submitted through “contact us” forms for marketing purposes.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Note that these external sites are not operated by us.
EMAIL NEWSLETTER
We provide the opportunity to sign-up for a monthly email newsletter by entering in your email address in a sign up form.
In some cases we may ask you for further information, such as name, occupation, address or telephone number. Regarding the processing of this personal data you will be asked to grant your explicit consent.
If you subscribe for our monthly email newsletter your IP address as well as data and time of subscription will be collected. This allows us to prevent misuse of our services or of the e-mail address of the subscriber. This data is only used for the distribution of the newsletter. The subscription may be terminated by you at any time by following the unsubscribe instructions included in each newsletter. We will delete the relevant personal data promptly upon your unsubscribe instruction.
TESTIMONIALS
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name and photo.
When registering on our site, we may collect your name, email address or other information to help you with your experience. In addition, we provide social network authentication with Facebook and Google. When signing up with one of these services, you authorize us to access the information available on those profiles, including but not limited to: your name, date of birth, profile picture, gender, location, website address, and email address.
This information is collected at the time you register for an account on our site, update your subscriptions, subscribe to a newsletter, respond to any marketing materials, or fill out any other forms present on our site.
WHO WE SHARE YOUR DATA WITH
1. STRIPE PAYMENT PROCESSOR
If you choose to subscribe to the Sivano membership, we may collect credit card or additional payment information from you. However, it is important to note that we do not store any of this payment information or process any of your payments on our servers, but rather use a third party payment service known as ‘STRIPE’ Therefore, any information regarding your payment processing and security must be verified in Stripes own Services Agreement
The payment processor, ‘Stripe’, may provide us with unique authentication tokens to make payments requests with. The payment processor ‘Stripe’ may also provide us with information such as your name, credit card type, expiration date, and the last four digits of your credit card number. This information is used only to make single payment requests, or register the user for an ongoing subscription that requires automatic payments in the future.
In addition, Sivano may also request and receive any payment history between the user and Sivano.
2. FACEBOOK CONVERSION PIXELS
We use the “Custom Audience pixel” of Meta Inc., (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.
Please click here if you would like to withdraw your consent https://www.facebook.com/settings/?tab=ads#_=_
3. GOOGLE ANALYTICS
Our website uses Google Analytics, a web analysis service of Google, Inc., www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.
In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website.
Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage.
Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used.
You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework).
Additionally, Sivano utilizes the following platforms for collecting and analyzing data. Please visit each website to view the details of their privacy policies:
• Hubspot
• Social Sprout
• Pinterest
• Instagram
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register as a customer or Sivano member on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account/profile on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
SECURITY
No site is safe from hackers. However, if a data breach should occur, Sivano will comply with the Fair Information Practices Principles and will notify you immediately through email and through notifications on our website.
PRIVACY POLICY CHANGES
Although most changes are likely to be minor, Sivano may change its Privacy Policy from time to time, and in Sivano’s sole discretion. Sivano encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a Sivano.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
SOCIAL MEDIA LINKS
You can find Sivano on the following social media links:
• Facebook
• Instagram
CONTACT US
If you have any additional questions or concerns regarding your personal data and how it is used on our website, please contact us at hello@sivano.com